Contact
Direct email to a real person on our team. We reply during India business hours; expect a response within one business day on weekdays.
Sales
Prospect questions on pricing, deployment, custom requirements, multi-team setup, or enterprise terms. Most prospects don't need a call, you can spin up a workspace directly and we'll reach out if you flag something on signup.
Support
Already using TraceTxn? Stuck on a connect step, missing a payment in your dashboard, evidence chain showing wrong? Reach support, Growth + Scale tiers get priority email; Starter gets best-effort within 2 business days.
Security
Found a security issue? Email us before disclosing publicly. We acknowledge within 48 hours, validate quickly, and credit you in the disclosure log. See the security page for the responsible-disclosure terms.
Press + partnerships
Media inquiries, integration partnerships, agency referrals, podcast invites. We're a small team, replies take 1-3 business days.
Remote-first.
Customers in India, UAE, Singapore, US, UK.
≤ 1 business day on sales + support emails (Mon–Fri).
All systems operational
Open a workspace in 3 minutes
Connect your core stack, eliminate fragmented tracking gaps, and protect your merchant processing pipeline. No call required. No engineer required.